Showing posts with label Technology Operations (TechOps). Show all posts
Showing posts with label Technology Operations (TechOps). Show all posts

Wednesday, June 24, 2026

The new LaCelle 3 Media LLC knowledge base

We’re excited to announce the launch of the LaCelle 3 Media LLC Knowledge Base. This will be the central go-to resource for guides, how-tos, and support documentation across LaCelle 3 Media LLC’s services and applications.

Whether you’re looking for help setting up Microsoft Outlook, navigating the service desk portal, or troubleshooting a common issue, the knowledge base has you covered. Articles are organized by application so you can find what you need quickly.

Visit the new knowledge base here! https://lacelle3.atlassian.net/wiki/spaces/KB/overview

As we continue to grow, so will the knowledge base. New articles will be added across all service areas as needed. If there’s a topic you’d like to see covered or you have feedback on an existing article, we’d love to hear from you. You can reach out through the Jira Customer Portal or email tech.help@lacelle3.com.

Tuesday, May 19, 2026

Principal Office voicemail operation resumed, 5/19/2026

We identified an error that may have caused some callers to our main (509) 715-0572 line who wanted to reach our Principal Office to be redirected to our Operator Line after no answer, instead of reaching our typical voicemail box for that extension.

We believe we have fixed the setting that caused the error and believe that our Principal Office voicemail is once again reachable. Please reach out to us at tech.ops@lacelle3.com if you find you are still experiencing issues.

Thank you very much!

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